Elegant Favors and Gifts has been operating in Chicago’s Southern Suburbs since 2003. We offer the finest quality of Greek stefana (orthodox wedding crowns), martyrika (baptismal witness pins), lambathes (wedding, baptismal, and Easter), boubounieres (favors), baptismal outfits, and other accessories to fit everyone’s style and budget. We strive to create unique designs and keep up to date with the latest trends. We have also recently added beautiful and unique gift ideas and jewelry to our storefront.
Our goal is to make your special event as special as possible. If you have an idea or a theme you would like to incorporate into any of our products, please feel free to contact us at 815-280-8355 and speak with one of our design consultants. We will work with you until you are happy with the final product. We will send you pictures of your custom design via email and make adjustments to your order accordingly.
Thank you for taking the time to visit the Elegant Favors and Gifts’ website. Please feel free to email any suggestions, comments, or questions to us at email@example.com.
We ship only to the United States and Canada (additional fees may apply to Canadian orders due to customs) by FedEx. If you do not state a preferred shipping agent, we will choose a carrier for you. All items are shipped insured. Delivery time takes 1-7 days from the shipping date (not the date of order confirmation), depending on your time needs. If you choose to use First Class USPS or regular ground delivery for a service, we are not responsible for the delivery date, for it varies according to region. Otherwise, you will receive a tracking number and expected delivery date confirmation by email or phone once your order has been shipped. Shipping and handling charges are non-refundable. Orders take anywhere from 1-6 weeks for processing, depending on the selected items. If you are under time constraints, please call ahead before placing an order online to check availability. Otherwise, expect at least a 2-week processing time.
Our cancellation policy is: All orders must be canceled within 24 hours of origination of the order. Production begins immediately thereafter, and a 40% non-refundable service fee will be charged for materials and labor (of returnable-type items) on the purchaser. All non-returnable type items (customized/personalized) are excluded from the cancellation policy and are subject to a 100% payment of purchase price. So, please choose carefully. If you cancel your order after it is packed and shipped, we do not grant or accept any cancellations. If you do not accept the package and it has been returned to us and you are asking for a refund, your refund amount would be minus the original shipping charges and minus the redelivering shipping charges to us for the returned package and a 40% restocking fee of the total cost of the order. All items under the wedding or christening or baby shower fall into this category. No refund on all special/customized order items from the christening or wedding or baby shower section of this website will be given, nor any cancellations accepted/granted. This policy is in effect since we deal with time-sensitive special occasions and events that have due dates, and we are working very hard to meet the due dates and expectations of our customers. We are not responsible for metal martyrika that is delivered in a disorganized/messy state. This is due to the weight of the pins. We take every precaution for this not to happen, but it sometimes does. Your special event is special to us also.
Please contact us via phone or email if you need to check the status of your order.
The customer will be responsible for any payment processing fees associated with refunds due to cancellations.
Any merchandise that is custom-made and tailored to each client’s specifications cannot be returned. Items
in this category are lambathes, martyrika, lathopana, towels, boxes, pillows, baskets, embroidered items, or favors. In addition, any items that are specifically ordered from a manufacturer for a client cannot be returned. If unsure whether an item is not returnable, please contact us, and we will be happy to assist you.
Items that are available and in stock must be returned to Elegant Favors and Gifts within 24 hours after receipt if they do not meet with the client’s approval. The client can receive a credit or even exchange--there are no refunds. All handling and shipping costs are the responsibility of the client. They must notify Elegant Favors and Gifts within 24 hours regarding any returns. To expedite your return request, please call 815-280-8355 to receive a return authorization number from one of our staff.
Any discount you have given is applied only toward your initial order and not in any following return order for an exchange. That means that if you return an item(s) for an exchange for an item of a higher value amount and you initially were given a discount, the discount will not be applied to the difference from the initial cost.
WHEN REFUNDS ARE ISSUED: Once a return is authorized, we will refund your payment less any shipping and handling charges and a 40% restocking fee.
All returned items must be in original condition and packaging. For your protection, please use insured FedEx or insured USPS for shipment. If the goods are received damaged, their cost would be deducted from your original amount paid. Your refund would be the original purchase amount minus the cost, shipping charges, and 40% restocking fee. You would have to file a claim with your carrier yourself. Shipping and handling charges are not refundable unless they are a result of an error by Elegant Favors and Gifts. Customers are responsible for shipping costs associated with returned merchandise unless the return is due to an error by Elegant Favors and Gifts or the item is defective. We cannot issue a return label or credit your return shipping costs. If you return any item you don’t like, you either have a choice to buy something else at equal or higher value minus the shipping charges and the 40% restocking fee or get a refund minus the shipping charges. A refund check or credit card refund will be issued upon receipt of the returned goods.
IMPORTANT NOTES AND RESTRICTIONS: Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Elegant Favors and Gifts reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verification or information before accepting any order. If your order has not been accepted, you will receive an email stating the cancellation of your order. Otherwise, we take great pride in beginning the processing of your order as soon as it is received. So, we are unable to accept cancellations once you have placed your order with us. Time is of the essence. We deal with time-sensitive special occasions and events, and we make every effort to meet your due dates.
Orders including goods and items that do not need preparation (such as wedding crowns, outfits, trays, cases, shoes, christening boxes/coats/undergarments, costumes, replicas, and items not customized, such as favors or christening pins or boubounieres/favors for example) will go out the same day you place your order, by 3:00 PM or 6:00 PM. You will receive an email with its tracking number (no exceptions for anyone). We have paid for those charges to ship your order, and you are responsible for those shipping charges. This policy is in effect since we deal with time-sensitive special occasions and events that have due dates, and we are working very hard to meet the due dates and expectations of our customers. Your special event is special to us also. Once we charge your credit card, it automatically means the acceptance of your order, and it immediately verifies we can meet your due date and deliver the goods on time for your event. Thus, we cannot accept any cancellations after we ship your order. All the shipping charges associated with the delivery of goods are your own (the customer’s) responsibility.
Personalized items are not returnable/refundable unless an error of Elegant Favors and Gifts. Customized orders to your specifications are not returnable/refundable.
SUBSTITUTIONS: We reserve the right to substitute parts of the candles and witness pins/martyrika if the exact cross or ribbon is not available. The substitution will in no way stray from the original design. If we make the error and there is enough time to rectify the mistake, then Elegant Favors and Gifts will correct it, and no refunds will be given to anyone. If there is not enough time to rectify the mistake, then Elegant Favors and Gifts will refund your money.
Elegant Favors and Gifts does not tolerate any returns or claims based solely on the customer’s oversights, erroneous shipping addresses, cancellation of events due to weather, not receiving the order on time due to delays caused by the shipping companies such as UPS or FedEx, and personal or any other miscellaneous reasons that are beyond its control. A full refund will be given only if Elegant Favors and Gifts fails to ship your order as promised or sent you the wrong items. All returns need prior approval from us. A refund will not be given if the returned products have been damaged or altered in any way before arriving back to us. Elegant Favors and Gifts will not give a refund if it receives the products back removed from their original packaging and condition or if tags from outfits or costumes are missing. Also, a refund will not be given to anyone if Elegant Favors and Gifts receives the products back damaged. If we receive a returned package after we have authorized a return and you have obtained from us a RAN (Return Authorization Number), we open the package at the time of arrival in front of the Delivery Service. If the items/goods are damaged, we return the package to the Delivery Company immediately. Then, we email you and let you know, and you must file a claim with the Delivery Company yourself and rectify the damage. Thus, make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it. We recommend insuring the package for its total value. All notes of Elegant Favors and Gifts’ policy are reported to the Delivery Company and also to the issuing bank of your credit card exactly as they are stated on this page of the website and under every page of the section your order was placed.
IMPORTANT NOTES FOR WEDDING CROWNS/STEFANA Please note: All wedding crowns have approximately the same diameter, and they are designed to stay on top of the hair (head).
The following requirements apply to wedding crowns/stefana returned due to any reason. Because these items are very delicate and can be easily damaged by repeated handling, please read very carefully the following: These items will be delivered to you via FedEx Insured regular ground carrier except if another shipping method is requested. Once you receive them, please open the box immediately. You have 3 days to look them over and decide if you wish to return them. Do not detach for any reason the wedding crowns from the satin fabric at the bottom of the box that they are tied to if you intend to return them; otherwise, no return would be acceptable for any reason. All returns must be postmarked within 3 days of the date they were delivered to you.
If you decide you want to return them, then you must return them in their original condition, their own box and packaging. We suggest you insure them for loss or damage by the carrier, as we cannot give you a refund if they arrive damaged in any way. If they arrive damaged, we will notify you, and you would have to file a claim with your carrier yourself. If we receive the wedding crowns back and they are detached from the satin fabric at the bottom of the box, then Elegant Favors and Gifts reserves the right to deny any exchange or refund. Removing the crowns from their satin fabric means they are used. Other customers do not buy wedding crowns that are not attached to the satin fabric because they believe they are used. The manufacturer in Greece sends them to us bright new, and we sell them in the same bright new condition. Thus, you cannot try them on. Once you cut the crowns from their fabric base, they belong to you; they are yours to keep.
Items that are being replaced or exchanged will be shipped via regular ground FedEx Insured delivery again. If you wish for a different shipping method, please look up the other delivery options available. If the crowns’ return meets the above criteria, we will issue a refund as requested. Your refund will be the amount of the original purchase amount minus a 40% restocking fee and shipping charges. All returns for credit or exchange are subject to a 40% restocking fee and shipping charges.
Customers are responsible for shipping costs associated with returned merchandise unless the return is due to an error by Elegant Favors and Gifts.
If you receive the wedding crowns damaged, you must notify us immediately. If you receive the package at the time of the delivery and it looks damaged/smashed, we recommend you open it in front of the Delivery Courier. If there is damage inside, give it back to the delivery person immediately. If you receive the package and it is not damaged/smashed but the crowns inside are damaged, then you must notify us immediately via email or phone at 815-280-8355 within 24 hours of acceptance of the package, and we will assist you accordingly. Every pair of wedding crowns is shipped via FedEx and insured for their full value. You must keep the entire original packaging material you received until FedEx comes to pick up the package for inspection. All wedding crown orders are packaged very well and inspected by FedEx itself before they are shipped. We do not jeopardize our business for any reason, and we try to satisfy every customer. Your complete satisfaction is our first priority. We know that wedding crowns have a very symbolic meaning to an Orthodox wedding ceremony and that they are goods that must be loved and liked by the recipient(s). If you received the wedding crowns and you do not like them for any reason, please don’t hesitate to notify us. We will make every effort to assist you and help you with your preferences.
STEFANA: We deduct a 40% restocking fee and shipping charges for refunds. You must notify us within 3 days of acceptance that you want to return the crowns to us; otherwise, we cannot authorize any returns after that. We have a great demand for wedding crowns. We cannot afford to accept crowns back after the 3-day period. If we get out of stock for a pair of crowns, we cannot replace it immediately or get it immediately since these items are imported from Greece, and they need time to be prepared and delivered.
Damaged/Incorrect Products or Incomplete Orders: At Elegant Favors and Gifts, we are focused on pleasing you. If you have received a damaged or incorrect item, please immediately, within 24 hours, send an email at firstname.lastname@example.org or call us at 815-280-8355 to inform us about your situation. After the 24-hour period of the delivery time of your order, we will process no damaged claims at all.
All returns need prior approval from Elegant Favors and Gifts.
After receiving authorization to return your order: Please return the product along with your name, order number if you have one, email address, and phone number (so we may call you with questions) and provide as much detail as possible about the situation. An address will be provided for return. For your protection, please use FedEx Insured or USPS Insured for shipment.
IF YOU RECEIVED YOUR ORDER DAMAGED: Please keep the entire original carton, along with all the packaging material you received and the damaged merchandise, until FedEx comes to pick up the package for inspection; otherwise, no claim, replacement, or store credit can be honored.
If the damaged item is from the wedding or christening section of this website and we do not have enough time until your event to prepare and send you the replacement item, then, after FedEx picks up the damaged item, inspects it, and notifies us with its decision, we will notify you. According to the inspection decision, we will issue a refund or credit to your credit card if a credit must be processed. Your refund check amount would be the original purchase amount plus the shipping charges.
All orders are very well inspected before leaving our store; they are also shipped insured and inspected by FedEx.
We do not jeopardize our business for any reason, and we try to satisfy every customer. Your complete satisfaction is our first priority.
If you have questions about returns, please contact us via email at email@example.com or by phone at 815-280-8355. Be sure to include the information in your packing slip in your correspondence.
If a check is returned NSF, there will be a $45 non-refundable/non-negotiable fee applied to the customer’s invoice.
We do encourage customization in all of our products. We will charge a $75 consultation fee to begin the production and customization of one-of-a-kind samples. This fee will be credited toward your purchase of the product you requested to be customized.
All of our shipments are insured. Upon receipt of your package, please inspect and notify Elegant Favors and Gifts of any damage. Damage must be reported to us immediately upon receipt or within 24 hours. We will do everything possible to replace the damaged merchandise.
If the damage is not reported within the time frame, Elegant Favors and Gifts will assume the client received the order in good condition. Any damage after this 24-hour period will be the responsibility of the customer.